Resume

Training Development Specialist | Duty First Consulting

• Lead the end-to-end UX design and optimization of 25 interactive, user-friendly training courses in Articulate Rise 360, accessed by ~100,000 Marketplace agents and brokers annually in both English and Spanish, with a strong emphasis on accessibility and responsive design.

• Design and package SCORM-compliant modules for deployment in the Cornerstone LMS, ensuring seamless learner navigation and user flow by proactively identifying and resolving usability and technical issues.

• Create a scalable Competency Model Framework and UX-informed Training Plan Template, aligning 90 core skills and knowledge areas with onboarding workflows to guide 60+ new hires toward rapid role proficiency.

• Integrate Customer Experience (CX) surveys into the training feedback loop using SurveyMonkey and Power BI, synthesizing quantitative and qualitative data into data-driven UX recommendations and stakeholder presentations.

• Conduct in-depth user research through focus groups and usability sessions, identifying pain points in the training and support ecosystem and translating findings into actionable UI/UX enhancements.

Leadership Development Consultant | Goose Creek Consulting

• Designed and delivered over 40 customized 360-degree feedback reports for C-suite executives across state, local, and federal agencies, prioritizing clear data visualization and intuitive user experience in report layouts.

• Collaborated with facilitators to co-create interactive workshops supporting return-to-work initiatives, incorporating human-centered design principles to optimize participant engagement and actionable outcomes.

• Managed cross-functional stakeholder relationships, aligning user needs with program goals while driving on-time delivery and continuous improvement of leadership development experiences.

• Applied UX thinking to streamline workflows, enhance communication touchpoints, and ensure leadership programs delivered measurable value across diverse government environments.

Human Capital Intern | Ultimate Software/UKG

• Designed an Employee Engagement assessment tool to improve workforce engagement, applying user-centered research methods and synthesizing best practices from Executive Coaching, Talent Management, and Leadership Development.

• Authored four executive reports and generated 11 actionable policy recommendations, using data storytelling and clear visual design to communicate findings and present insights to key stakeholders.

Talent Acquisition Intern | UpStart HR

• Leveraged HRIS platforms to streamline applicant evaluation, ranking candidates based on key criteria to support more informed, data-driven hiring decisions.

• Collaborated with executives to design custom evaluation assessments, ensuring clarity, usability, and alignment with role-specific competencies.

• Coordinated with Hiring Managers to interpret results and determine next steps, improving the overall candidate and stakeholder experience in the hiring process.